Position Overview

We are looking for a Clinical Visitor Program Coordinator to coordinate Korea-based clinical education and customer visitor programs for North America, APAC, Japan, China, EMEA and LATAM.

This position supports the Global Clinical Academy Program by coordinating with Clinical, Commercial, Marketing, R&D, Manufacturing and regional teams to deliver high-quality clinical education and a consistent customer experience.

The role focuses on program coordination, cross-functional collaboration and operational execution of global clinical education and visitor programs.

Location

• Gangnam-gu, Seoul, South Korea (based);
• occasional attendance at the Goyang-si headquarters may be required depending on the program.

Key Responsibilities

• Coordinate global clinical education and customer visitor programs in Korea

• Manage program schedules and training/visitor requests from global and regional teams

• Coordinate programs for KOLs, key customers, distributors and regional employees

• Develop and coordinate customized agendas including clinical training, hands-on sessions, KOL meetings, company/facility tours and clinical site visits

• Support the end-to-end visitor journey, including pre-visit preparation, on-site program execution and post-visit follow-up

• Coordinate trainers, KOLs, facilities, equipment and other resources required for each program

• Work closely with Clinical, Commercial, Marketing, R&D, Manufacturing and regional teams

• Maintain the Global Clinical Academy calendar, visitor database and program records

• Support the development and standardization of Academy processes, templates and operating procedures

• Track program KPIs, analyze regional training/visitor trends and prepare regular reports

Qualifications

• Minimum 3 years of relevant professional experience

• Experience in clinical education, program coordination, customer training, customer experience, commercial operations or related functions

• Experience in the medical device, healthcare or aesthetic industry strongly preferred

• Strong planning, coordination and organizational skills

• Excellent communication and stakeholder management skills

• Ability to coordinate multiple programs and priorities simultaneously

• Business-level English communication skills required

• Experience working with global or regional teams preferred

• Experience supporting healthcare professionals, KOLs or medical education programs is a plus