Experience: 2+ years of relevant experience

Location: Remote (U.S.)

About Sphere

Sphere is a global aerospace and advanced materials company supplying high-performance metals and alloys to leading OEMs, Tier-1 suppliers, and strategic partners worldwide. Our platform spans the full value chain—from raw material sourcing and superalloy supply chains to manufacturing partnerships and global materials distribution—with operations across Korea, the United States, and key international markets.

As our tubing business scales rapidly, we are strengthening our U.S. customer-facing team to support and grow this strategic account.

Role Overview

The Account Manager, Tubing will own customer-facing account management for Sphere’s tubing business and actively manage a $50M+ USD Order Book. Reporting to the General Manager, this is a commercial ownership role—not an order processing role.

This position will work daily with leading aerospace and space OEMs in the United States, while collaborating closely with Korea-based teams and gaining hands-on exposure to tubing manufacturing operations in South Korea. You will be responsible for sustaining customer trust, managing the existing order book, securing new sales, and improving how quickly and effectively Sphere responds on quotes, schedules, and customer needs.

Why This Role Matters

Tubing is a high-value, strategically critical business area for Sphere. With an existing $50M+ USD Order Book, this role is essential to ensuring strong customer management, reliable execution, and continued sales growth.

Success in this role requires more than managing orders. It requires building trusted customer relationships, staying highly organized across multiple priorities, developing new business, and coordinating closely with Sphere’s Korea-based teams to support customer expectations.

Key Responsibilities

1. Customer Relationship & Strategy

Serve as the primary customer-facing point of contact for Sphere’s tubing business
Work daily with leading aerospace and space OEMs in the United States
Own and strengthen the customer relationship for the tubing product line
Lead execution of customer strategy
Lead commercial corrective actions when needed
Serve as the communication bridge between the customer and Sphere’s Korea-based teams

2. Order Book Management & Sales Growth

Actively manage the existing $50M+ USD Order Book
Secure new sales orders and support continued growth of the tubing business
Track customer needs, order status, commercial issues, and follow-up items
Ensure customer commitments and internal execution are closely aligned

3. Sales & Commercial

Lead sales and commercial price negotiations
Conduct order commercial reviews
Track market conditions and translate them into sales strategy
Support commercial decision-making with clear, organized information

4. Demand Planning, RFQ & Quoting

Lead demand and forecast planning
Track RFQs, submit quotes, and maintain historical pricing
Coordinate internally to ensure timely and accurate quote responses

5. Schedule & Cross-Functional Coordination

Track and resolve customer schedule changes and issues
Coordinate with Korea-based teams on delivery, manufacturing updates, and execution
Help translate customer priorities into clear internal action items
Support communication between U.S. customers and Korea-based manufacturing/vendor teams

What Success Looks Like

The key tubing customer relationship is stable, trusted, and actively managed
The $50M+ USD Order Book is clearly tracked, organized, and supported
New sales opportunities are developed and converted into orders
Faster, more reliable responses are provided on RFQs, quotes, schedules, and customer issues
Customer needs are clearly communicated to Korea-based teams
Demand and forecast planning are accurate and useful for internal execution
Strong, smooth collaboration is maintained between U.S. customers and Sphere’s Korea-based teams

Required Qualifications

2+ years of relevant experience in account management, sales, commercial operations, customer success, or a related customer-facing role
Proven ability to manage customer relationships and follow through on customer needs
Experience supporting commercial discussions, pricing, quoting, or order management
Experience with demand/forecast planning, RFQ tracking, or sales coordination
Bachelor’s degree or higher
Fluency in English required; Korean language capability is a plus
Flexibility for occasional international travel to Korea

Preferred Background

Experience in the aerospace, space, manufacturing, metals, tubing, steel, specialty-alloy, or advanced materials industry
Experience working with OEMs, Tier-1 suppliers, or technical manufacturing customers
Experience working across global teams, especially U.S.–Korea teams
Exposure to manufacturing operations, supply chains, or technical product environments

Key Skills & Attributes

Highly organized, with the ability to manage multiple orders, follow-ups, and customer priorities at the same time
Strong commercial judgment and negotiation capability
Ownership mindset with a high level of accountability
Strong follow-through and attention to detail
Responsive communication style, especially under tight timelines
Ability to manage a key customer relationship under pressure
Collaborative, cross-functional working style
Comfortable working across time zones and cultures

Why Join Sphere

Work daily with leading aerospace and space OEMs in the United States
Manage a strategic $50M+ USD Order Book and help grow new sales
Gain hands-on exposure to tubing manufacturing operations in South Korea
Own a key customer account at a fast-growing global aerospace supplier
Operate at the center of U.S.–Korea commercial collaboration
Take on a high-visibility role working closely with leadership and global teams
Build long-term growth opportunities within a rapidly expanding global company

Compensation

U.S. compensation range: $100,000–$140,000
Actual level and compensation will be determined on a case-by-case basis, considering job-related knowledge and skills, education, and experience

Work Environment

Fully remote, U.S.-based
Daily collaboration with U.S. customers and Korea-based internal teams
Flexibility for occasional international travel to Korea