Director, AIx Field Service Engineer

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. 

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Job Profile:

Reporting to the Regional SPO Head, the manager, AIx Field Service Engineer (FSE) will be spearheading the success of the established AIx Field Service Engineering Team with the objectives of driving the digital transformation of the Field Service Organization. At a time of strong growth and transformation of the business at Applied Materials, this is a critical role and the individual within it a key member of the regional FSO team. This position holds significant importance in the productivity, service business growth and business transformation of FSO, as it plays a crucial role in maintaining market leadership and ensuring long-team success.

*SPO: Strategic Program Office

*AIx: Actionable Insight Accelerator

*FSO: Field Service Organization

Key Responsibilities:

• Enhance the capabilities of the AIx team to ensure continued success.
• Drive AIx adoption and enable the field organization to be able to articulate the insights into value capture
• Formulate and implement effective strategies for the AIx team to achieve its goals.
• Develop AIx team capabilities to provide FSO with advanced diagnostics, predictive service insights, advanced troubleshooting while reducing errors, escalations, and service hours that drive productivity objectives.
• Collaborate with cross-functional teams at both regional and global levels to develop plans, define project scopes, and pilot new initiatives in order to meet KPIs and drive business value through insights and informed decision-making.
• Provide valuable advice to the leadership team regarding the analytical value of data, potential opportunities, and strategic approaches.

Requirements:

• Ability to navigate and adapt in ambiguous situations.
• Understand the complexities of change management and driving adoption across AGS stakeholders
• Ability to act as a key influencer, change agent, and proactively seek continuous process improvement.
• Strategic thinking that drives organizational objectives and BKMs through data driven insights, better decision making, and best outcomes
• Demonstrated success in building and leading teams, resulting in early business achievements.
• People management experience of engineers preferred.
• Ability lead a group of engineers that has problem solving mind set into business outcomes
• Strong interpersonal skills, capable of effectively engaging with various stakeholders including FSO, AGS Sales, FabVantage, Digital Enablement Group (DEG), and SPG.
• Demonstrate comprehensive understanding of Applied digital tools, their mechanisms, relevant datasets, and the subsequent impact on business operations.
• Experience: 10–15 years of experience, including people management experience.

preferred :

Additional Information

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Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.