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Job Description:

Key Responsibilities

The Sales Operations Leader is a strategic regional role responsible for driving sales productivity, commercial excellence, and operational governance across the area. This position serves as the critical bridge between global strategy and local execution, leading a regional team to ensure the sales organization is structured, incentivized, and equipped for success.

Directly manage, mentor, and develop a high-performing regional Sales Operations team distributed across multiple countries in the area.
Working closely with Global Pillar Leaders to translate global strategies into regional execution, while acting as a trusted advisor to key Country Managers and Area Sales Directors.
Provide strict oversight, approval workflows, and final validation for all sales team structural updates, headcount/territory changes, and commission payment modifications.
Oversee the end-to-end design, quota setting, performance tracking, and payout calculation for the regional SIP, ensuring alignment between incentives and business targets.
Act as the regional business owner for the CRM platform (e.g., Salesforce). Oversee pipeline hygiene, data governance, user access, and reporting standards to ensure the CRM serves as a single source of truth for commercial data.
Continually evaluate, upgrade, and enhance the sales technology stack. Identify gaps in current processes and implement modern sales enablement tools, automated dashboards, and AI-driven solutions to maximize commercial efficiency.
Define, analyse, and optimize core performance metrics (KPIs) and sales pipelines to eliminate bottlenecks and maximize sales force productivity.

Qualification Requirements

To be successful in this matrixed regional environment, candidates must demonstrate a strong balance of operational discipline, financial acumen, and leadership capability.

Bachelor’s degree in Business, Marketing, Engineering or a related field; an MBA or relevant advanced certification is an advantage.

3-5 years of progressive experience in Sales Operations, CRM management, or Commercial Excellence within a complex, multinational corporation (MNC). B2B sector experience is highly preferred.
Preferred 3–5 years of proven experience directly managing and developing regional or cross-border teams across diverse geographic markets.
Deep functional knowledge of sales incentive plan (SIP) mechanics, compensation theory, compliance frameworks, and change-control management.
Proven track record of managing enterprise CRM ecosystems (e.g., Salesforce) and business intelligence platforms (e.g., PowerBI). Experience leading CRM rollouts, migrations, or major capability enhancements is a major plus.
Exceptional communication and negotiation skills, with a track record of successfully influencing senior global leaders and local country stakeholders.
Strong financial and analytical capabilities, with the ability to turn raw data into strategic commercial insights while maintaining flawless execution on compliance and payments.

This role follows an on-site working model. The employee is required to work at least four (4) days per week at a 3M office located in one of the following locations:

AMK, Singapore
Bangkok, Thailand
Ho Chi Min, Vietnam
Seoul, Korea
Tokyo , Japan
North Ryde, Australia
Taipei, Taiwan
North shor, New Zealand
KL, Malaysia
Jakarta, Indonesia

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